Profound Know-how

We have many years of experience in the development and implementation of projects for companies of any size:

  • Unique globally expertise and advice in the monitoring of components in IT, production-oriented IT and production
  • Development of custom software from scratch or based on our own products, third-party solutions and Open Source Projects
  • Development, implementation and 24x7 operation of monitoring tools (plan, build, run) as an operational intelligence

Deutsche Telekom, Vodafone and Siemens are some of the largest companies for which we implemented projects so far.

Project Reference List

  • Various integration projects for more than 15 years
    , build, run the IT monitoring for the freezing of AAA services of an international landline and mobile network operator. A possible failure or availability deficits draw direct financial losses by itself, for example, billing systems, call center systems and applications, voicemail, bandwidth control, corporate VPN, PEP systems, SMS and WAP

  • Identification of significant saving opportunities through appropriate use of open source technology
    Project management
    , facilitation of several workshops with internal and external stakeholders, IS-detection state analysis, target definition in consultation with management, evaluation, conceptual design / development of possible optimization potentials on the basis of an evaluation matrix, preparation and presentation of the results and expertise at senior management level

  • Easy conversion of Excel content in complex IT monitoring rules
    management of monitoring tools

  • Enrich generated news service exceptions with additive information (coupling CMDB)
    Increasing the
    granularity in the processing of messages through various media (e-mail, SMS message)

  • Connection of the standard HPOM message interface to an individual alarm software
    degree of customization through unambiguous assignment of the messages generated

  • Processing the service exceptions generated in HPOM in the CA product suite
    Coupling of different
    tools that are in use within the company

  • Processing the service exceptions generated in Nagios with HPOM as an umbrella or meta
    use of Nagios in test and QA environments, hierarchical structure of the tool environment with HPOM as a meta-tool

  • Individual development of the Health Care
    of standardized sets of rules for the assessment of individual monitoring parameters

Project Reference List

  • Still-alive check of the connection management server vs. managed objects based on individualized TCP connections
    Ensure an advanced availability of management applications

  • Predictive Maintenance
    Evaluation by
    comparison of the acquired data and events in the field with configurable patterns, indicating multi-stage escalation chains by logical links of the gathered conditions

  • Automated registration of new devices in the field
    Fully automated
    , real-time detection of new systems without error-prone manual processes

  • Number of integration projects in HPOM (i), HPNNM and MIDAS
    Incident, problem
    , change management; creation, expansion and maintenance of the enterprise monitoring system tools; enterprise monitoring administration (Solaris, Windows); support enterprise monitoring operating; creation and maintenance of policies for monitoring; training enterprise monitoring administrators for Unix shell scripting on different levels; creating and maintaining user documentation; creation of concepts; assisting the support; troubleshooting, diagnostics and troubleshooting

  • Workflow-oriented implementation of standards
    , build and run on the basis of individual acceptance procedure (test, QA, production) for audit policies

  • Implementation to monitor SAP ABAP, JAVA and double-stack systems
    use of a central tool for the end2end monitoring of central IT services (clients, LAN/WAN, OS, databases, applications)

  • Training and individual projects from SMEs to multinational enterprises
    OM(i), IBM Tivoli, MIDAS, boom, Microsoft SCOM, SAP, SAP Solution Manager, Linux, UNIX, OTRS, Lotus Notes, Nagios, Groudwork, Icinga check_mk, openITCOCKPIT, Munin, MRTG, VMWare, MS Hyper-V, Oracle Grid Control, requirements engineering, multi-project management